Question? Find your answer here.
Tronexus 365 is a prepaid plan that give you Free 365 days validity.
Yes. Only applicable to Classic T.A.S.K membership.
Classic T.A.S.K membership required to perform a minimum reload of MYR10 for the activation.
For Basic, Standard and Premium T.A.S.K membership, it will be auto activated.
Classic T.A.S.K membership required to perform a minimum reload of MYR10 for the activation.
For Basic, Standard and Premium T.A.S.K membership, it will be auto activated.
Tronexus talktime is valid for 365 days.
The expiry details are shown in the following Account Life Cycle chart:
- Active period upon first call or reload.
- You will receive a SMS reminder SEVEN (7) days prior to the expiry date. You will need to reload in order to stay active.
- Your account will be suspended for NINETY (90) days after your talktime validity expires (R1-R2). However you are still able to receive incoming calls, SMS and MMS.
- You will receive another SMS reminder SEVEN (7) days prior to account termination. If you fail to reload during this suspended period, your account will be terminated.
Voice: 18 cents/Minute
SMS: 10 cents/SMS
MMS: 30 cents /MMS
Data: 10 cents /MB
SMS: 10 cents/SMS
MMS: 30 cents /MMS
Data: 10 cents /MB
It is based on 60 seconds charging block.
First 250 minute Free Calls. Following Subsequent Rate will be 10 cents/minute.
Example: If a subscriber use up all 250 minute Free Talktime, the following call will be charge on 10cents per minute.
Example: If a subscriber use up all 250 minute Free Talktime, the following call will be charge on 10cents per minute.
Yes, please refer to here.
Based on 30 seconds charging block.
RM0.50/SMS.
RM1.50/MMS.
Not at the moment, however you can receive international calls and international SMS if you are in Malaysia.
All Tronexus 365 subscribers can enjoy Tronexus Internet packages provided the subscriber is active and have sufficient talktime balance.
We are offering Tronexus Internet packages as per below:-
| Price | Quota | Validity | |
|---|---|---|---|
| Daily | MYR 1 | 30 MB | 1 day |
| Weekly | MYR 5 | 150 MB | 7 days |
| Monthly | MYR 10 | 300 MB | 30 days |
| MYR 18 | 600 MB | ||
| MYR 25 | 1.0 GB | ||
| MYR 35 | 1.5 GB | ||
| MYR 49 *Promotion | 3.0 GB | ||
| MYR 68 | 4.0 GB |
No, you can only subscribe to ONE (1) data package.
Step 1: Dial *129#
Step 2: Select 3 - Data, Voice & SMS Plan
Step 3: Select 1 - Data packages
Step 4: Select your desired package
Step 5: Select 1 to confirm subscription
Step 6: Success
Step 2: Select 3 - Data, Voice & SMS Plan
Step 3: Select 1 - Data packages
Step 4: Select your desired package
Step 5: Select 1 to confirm subscription
Step 6: Success
Step 1: Dial *129#
Step 2: Select 3 - Data, Voice & SMS Plan
Step 3: Select 1 - Data packages
Step 4: Select your previous internet subscription pack
Step 5: Select 1 to unsubscribe
Step 6: Select 1 to confirm
Step 7: Success
Step 2: Select 3 - Data, Voice & SMS Plan
Step 3: Select 1 - Data packages
Step 4: Select your previous internet subscription pack
Step 5: Select 1 to unsubscribe
Step 6: Select 1 to confirm
Step 7: Success
Key in *129*1*3# and press call or send.
The packages are auto-renewed until you have submitted a termination request via *129# (UMB) code.
- Tronexus Monthly Data: Your next renewal will be charged at 11.59PM monthly, in regards to any time of your subscription.
- Tronexus Weekly Data: Your next renewal will be charged at 11.59PM weekly, in regards to any time of your subscription.
- Tronexus Daily Data: Your next renewal will be charged at 11.59PM daily, in regards to any time of your subscription.
The PAYU Internet data connection is part of the service as a default, if you are using any service which requires data connection, you will be charged accordingly as ‘Pay As You Use' of RM0.10/MB, conditions as stated in the Subscriber Terms & Conditions. If you wish to disable this function, you may call our Customer Careline (cs@tronexus.com or call 1-300-800-188) or disable it via your phone settings.
Tronexus Internet speed is based on Tronexus's 4G LTE, 3G, EDGE and/or GPRS Network (whichever applicable).
To enjoy Tronexus Internet, you need to make sure your device is 4G or 3G enabled.
Your data speed will be throttle or reduce to minimum.
There is no extra charges incurred when your data usage has exceeded.
You will receive SMS notification for the following activities:
- Tronexus Internet package is subscribed and/or unsubscribed.
- You will be notified on data quota utilization reaches 50%. Speed after 100% will be reduced.
- You will be notified on data quota utilization reaches 100%. Speed will be reduced until next renewal.
- You will be notified two (2) days before your next renewal date except Tronexus PAYU Data and Tronexus Daily Data.
- You will be notified when your package is renewed or charged.
Yes, you can. You have to unsubscribed from current package and re-subscribe it. The renewal date will be calculated from the day you re-subscribe the new package.
Yes, you can surf or browse on your mobile if your subscribed internet package is still active.
No, your subscription will not be auto-terminated. You will be temporary charge for PAYU rate until you have sufficient credit for your renewal.
You can unsubscribe from Tronexus Internet package anytime. However, the unutilized quota will be forfeited.
Please call Tronexus customer service at 1-300-800-188, 9am -9pm (including public holiday) for enquiries and support.
Quota Top Up allows you to purchase additional data on top of your purchased data plan if you wish to continue surfing even after you have exhausted your data quota before the end of your billing cycle.
There are FOUR (4) type of quota top-up.
To subscribe, dial *129*3*2*2*1#.
| Quota Top-Up | Validity | Internet Quota |
|---|---|---|
| RM3 (100MB) | 1 day | 100 MB |
| RM6 (200MB) | 3 days | 200 MB |
| RM9 (300MB) | 5 days | 300 MB |
| RM15 (500MB) | 7 days | 500 MB |
No. Quota Top-Up is only available when you have subscribed to internet packages.
No, quota top-up will not be renewed after the validity period. Charges applied each time you purchase for quota top-up.
You can add up to 12 Tronexus numbers and 3 non Tronexus numbers into your list. To register, please follow the instructions below:
Step 1: Dial in *129#
Step 2: Select 4 - Family and Friends
Step 3: Select 1 (Same Operator No.) or select for 2 (Other Operator No.)
Step 4: Select 88 - Add number
Step 5: Key in mobile number (e.g. 01xxxxxxxxx)
Step 1: Dial in *129#
Step 2: Select 4 - Family and Friends
Step 3: Select 1 (Same Operator No.) or select for 2 (Other Operator No.)
Step 4: Select 88 - Add number
Step 5: Key in mobile number (e.g. 01xxxxxxxxx)
Yes, you are allowed to have 5 free complimentary changes – 4 Tronexus numbers and 1 non Tronexus number. Any subsequent change of numbers will be charged at RM2.00 each.
Follow the instructions below:
Step 1: Dial in *129#
Step 2: Select 4 - Family and Friends
Step 3: Select 1 (Same Operator No.) or select 2 (Other Operator No.)
Step 4: Select phone number
Step 5: Select 1 - Delete
Step 1: Dial in *129#
Step 2: Select 4 - Family and Friends
Step 3: Select 1 (Same Operator No.) or select 2 (Other Operator No.)
Step 4: Select phone number
Step 5: Select 1 - Delete
FREE 250 minutes call will be deducted at first. For subsequent minutes, call will charged at RM0.08 based on 60 seconds charging block.
Per call will be charged at RM0.16 based on 60 seconds charging block.
Yes, you may port–in to any plan of Tronexus and still keep your existing number. Please be remind that your credit balance, internet subscription or freebies will not be transferred to Tronexus. We advise you to utilise your credit but remain a minimum credit of MYR1 before porting to Tronexus.
Yes, you can convert to Tronexus Active Plan and maintain your number. Charges of RM5 applied to change of plan.
Login
to your member account to proceed with the change or dial
1-300-800-188
and follow the instruction given by the customer service officer. Note that any subscription of internet plan and freebies configured will be forfeited.
If you are a new member enrolled in Tronexus by choosing 365 plan as your first mobile plan, you are allowed to change your plan to Active plan ‘AFTER’ 1 month from the date of joining Tronexus. Charges of RM5 applied to change of plan.
No, you are not allow to switch to Tronexus 365 Plan. Tronexus Prepaid Active subscriber are restricted to change to Tronexus 365 Plan in any manner whatsoever in such situations.
-
Reload Coupon:
Step 1: Key in *129*2* # and press call
Step 2: Key in the coupon number and press send
Step 3: Select 2 for other account
Step 4: Key inand press send - Reload Online: Please click HERE.
Key in *129*1*2# and press call or send.
Talktime Transfer is a service that allows customer to transfer talktime credit from his/her account to another Tronexus number.
No, talktime transfer is only applicable for Tronexus subscribers.
No. You can transfer talktime credit to any subscribers of Tronexus. However, it will not be considered as reload.
Via UMB Menu
Step 1: Dail *129*5#
Step 2: Select 1 – Talktime Transfer
Step 3: Select the amount that you desire to transfer
Step 4: Enter recipient’s mobile number (e.g 011 – xxxx xxxx)
Step 5: Select 1 to confirm or Select 2 to re-enter a new phone number
Step 6: Transfer Successful
Step 1: Dail *129*5#
Step 2: Select 1 – Talktime Transfer
Step 3: Select the amount that you desire to transfer
Step 4: Enter recipient’s mobile number (e.g 011 – xxxx xxxx)
Step 5: Select 1 to confirm or Select 2 to re-enter a new phone number
Step 6: Transfer Successful
RM5 – 2 days
RM10 – 3 days
RM20 – 5 days
RM30 – 10 days
RM10 – 3 days
RM20 – 5 days
RM30 – 10 days
Yes, the maximum transfer is 3 times per month and each transfer amount is limited to RM30 per transaction. RM0.25 service charge fee will be applied to both parties per transfer, but the transferer must have a minimum balance of RM10 in the account after the transfer.
Yes, the receiver can receive the talktime transfer even when the credit balance is RM0. The RM0.25 service charge will be deducted from the talktime transfer amount (eg: RM5 talktime transfer, receiver will get RM4.75).
Advance talktime is a service that allows Tronexus subscribers to borrow talktime credit from Tronexus.
Subscribe to Advance talktime by performing the below steps:
Step 1: Dial *129*5#
Step 2: Select 2 - Advance talktime
Step 3: Select 1 - RM3.00 (2days) & RM0.50
Step 4: Select 1 to confirm Advance talktime
Step 5: Success
Step 1: Dial *129*5#
Step 2: Select 2 - Advance talktime
Step 3: Select 1 - RM3.00 (2days) & RM0.50
Step 4: Select 1 to confirm Advance talktime
Step 5: Success
Yes you can but provided your SIM card is active (within 365 days validity).
You have to be a Tronexus subscriber for more than SIX (6) months (from the day of first call activation) before you can use this service.
Advance talktime is only available once between each reload.
No, you will have to reload your account to pay for the credit that you have borrowed.
RM0.50 will be deducted for each successful transaction.
Dial 121 and follow the instruction given by the service operator to listen to your voicemail.
Step 1: Dial *129*6# from your mobile phone
Step 2: Select 3 - Voicemail
Step 3: Select 1 – Service & Package
Step 4: Select 1 – Activate Voicemail (VMS) Only
Step 5: Select 1 to Activate the Voicemail
Step 6: Success
Step 2: Select 3 - Voicemail
Step 3: Select 1 – Service & Package
Step 4: Select 1 – Activate Voicemail (VMS) Only
Step 5: Select 1 to Activate the Voicemail
Step 6: Success
Step 1: Dial *129*6# from your mobile phone
Step 2: Select 3 - Voicemail
Step 3: Select 1 – Service & Package
Step 4: Select 99 – More
Step 5: Select 8 – Deactivated Voicemail (VMS)
Step 6: Select 1 to confirm your deactivation
Step 7: Success. You will receive a confirmation SMS on your request is being deactivated
Step 2: Select 3 - Voicemail
Step 3: Select 1 – Service & Package
Step 4: Select 99 – More
Step 5: Select 8 – Deactivated Voicemail (VMS)
Step 6: Select 1 to confirm your deactivation
Step 7: Success. You will receive a confirmation SMS on your request is being deactivated
Step 1: Dial *129*6# from your mobile phone
Step 2: Select 3 – Voicemail
Step 3: Select 2 – Password
Step 4: Select 1 – Reset Password
Step 5: Select 1 to reset your voicemail password to default password ‘1234’
Step 6: Success. You will receive a confirmation SMS on your request
Step 2: Select 3 – Voicemail
Step 3: Select 2 – Password
Step 4: Select 1 – Reset Password
Step 5: Select 1 to reset your voicemail password to default password ‘1234’
Step 6: Success. You will receive a confirmation SMS on your request
If your SIM reaches RM0.00 and within 365 days validity, you can still perform the following activities:
- Receive incoming call
- Surfing subscribed Tronexus Internet Package
- Receive SMS/MMS
- Receive Talktime Transfer
- Request Advance Talktime
- Access to UMB *129#
